How to charge more after you’ve already sent the invoice?

 

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How to charge more after you’ve already sent the invoice?

We’re creating a website for a company and we went in pretty cheap. We’re turning their 1 page website into a multi page website (6 pages). We know we went in cheap but that’s not a problem because we’ve learned from it.

The problem is, they actually want a bit more work done than we initially agreed. In total we’re doing around 15 pages. We only charged £400 to begin with because it wasn’t a lot of work to do, it was just taking their current site and making it a bit nicer. They did mention in an email about how they’re happy to discuss cost because they’re adding more to our workload.

They are nice guys and I feel a bit strange asking for more money. Plus, I don’t even know how much more would be fair, we’re about 70% of the way through this project so far.

How to charge more after you’ve already sent the invoice?

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12 Replies to “How to charge more after you’ve already sent the invoice?”

  1. I call those “change orders” and always charge full or near full price for them.

    It’s easy to show the simplicy in the first order, especially if you’re taking existing stuff and expanding it across new pages.

    But creating content where there wasn’t any is very different. Thus no discounts.

  2. Why do you feel strange about asking for more? You agreed to a price, and they’re not only asking for more work outside of the original project scope, but also willing to pay for it. They’re asking you to more than double the agreed upon work, and shouldn’t be surprised for the price to go up accordingly… sticking with your current price point (£400 / 6 pages = ~ £66/page) That puts you at about £1000. Cut them a break if you want to, but make sure they’re not taking advantage of you, and more importantly make sure that you’re not devaluing your work.

  3. How much would you bill hourly for this work? They are aware that the additional work is out of the original scope, and have communicated that they are open to paying more.

    If you feel that it is appropriate, give them, say, a 10% discount off of your hourly rate, because the scope of work wasn’t very clear upfront.

    Please do not feel ashamed to be fairly compensated for your work.

  4. You’re lucky that you have a client willing to pay for an expanded scope! Sometimes you have the situation of explaining why they need to pay more for doing more work, and some clients don’t like that. You really can’t go in now and charge a higher rate for the work, since you’ve admittedly shot yourselves in the foot by lowballing them to begin with. It would not result in a good relationship if you take their openness on the expanded scope and turn it around to charge what you now realize is a competitive rate. That being said, based on your original pricing, they’re paying ~$60 a page. So if they want 8 more pages, then just charge them $480. It’s fair, makes sense, and you don’t appear greedy but still get compensated for the work.

  5. This was one of the biggest things we had to overcome initially – to be comfortable demanding a fair price for our work. We have to renegotiate price occasionally after a project gets shelved for a long time or more commonly if the scope of work is increased. In that case we either agree on an additional fee or agree to charge hourly for the work.

  6. Figure out the cost, talk with them about the scope of the project, provide a quote and invoice them.

    Nothing to feel strange or guilty about as this is business.

  7. They offered to pay more. What is the problem with having a conversation about the increased workload and that increases costs.

    You should have already had a discussion with them because now your almost done. Just do it they won’t hate you.

  8. You’ll figure this out, and you’re getting good advice, I want to add that you should have a Change Order Form prepared and ready to insert into email for every single time that things change from the original proposal, it takes some practice to utilize but it’s the only way you’ll get paid for your time. It’s a great tool because if you give someone an hour of your time – they’ll want two, so stop that in it’s tracks and get paid for your work. Please.

  9. This is common in most every industry. In my work we can it a purchase order amendment, others call them work change orders or even just “adders” for short hand.

    Professionals handle an increase in scope with an appropriate markup to match the new scope. Amateurs are the ones that try to increase the scope for free, and are annoying beyond belief.

    Just remember that any dispute is always settled by what was agreed in writing, so you shouldn’t go above the initial agreed upon scope until you have an updated PO in hand.

  10. If you are uncomfortable asking for more now, then don’t. You’ll have more clients later.

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