How do I to cancel appointments with customers who are not following CDC guidelines…. but also keeping my employees safe and not losing a customer? Our town is having a huge spike of covid positives cases. Reddit – I need some feedback.

 

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How do I to cancel appointments with customers who are not following CDC guidelines…. but also keeping my employees safe and not losing a customer? Our town is having a huge spike of covid positives cases. Reddit – I need some feedback.

Masks wearing customers who just take their masks off to eat but sing in church type of customer. Hard to stay 6 feet from them when they need assistance. We reopened in June but we are hitting our busy season now. I don’t know how restaurants do it – they seem packed again. Our covid cases are hitting an all time high here in Northern Minnesota/Wisconsin.

How do I to cancel appointments with customers who are not following CDC guidelines…. but also keeping my employees safe and not losing a customer? Our town is having a huge spike of covid positives cases. Reddit – I need some feedback.

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7 Replies to “How do I to cancel appointments with customers who are not following CDC guidelines…. but also keeping my employees safe and not losing a customer? Our town is having a huge spike of covid positives cases. Reddit – I need some feedback.”

  1. Just postpone their appointments. That’s what we did in our hair salon. Kept postponing, telling customers they were “first on the list” (all 20 of them). People still like the business, they want appointments, but they are also understanding that shared responsibility for our community health…. Keep communication. I’m sorry, goes a long way.

  2. We pulled the “government mandate” card. I don’t know if masks are required in your state or not, but they are required here. We sent emails out ahead of time stating we would be doing health checks at time of entry, masks were required, and that they would be turned away if no masks/any symptoms. We only had to stop one person from entering, and he begrudgingly slogged to his car to get his mask. This is a really difficult time, especially if your local leadership isn’t leading. Part of our email is about keeping everyone safe and staying open. If we are exposed, we have to shut down. You will have to be firm but polite, running that risk of someone going off or getting angry. Staying open and safe ranks higher than losing a customer. And, if those people complain in public forums, you respond that safety is your primary concern. Reasonable people will understand. Best of luck to you!

  3. Tell them your policies up front (on the phone with appointments, during reminder, etc). Have a sign on the door saying ‘masks required to enter, anyone without a mask will be asked to leave. Thank you’. Keep a station at the door with sanitizer and extra disposable masks.

  4. Just be honest. Tell them that you are too afraid of COVID-19 to serve everyone and you are limiting your customers until the media, government, and CDC tells you that it is safe. Keeping their best interests at heart, let them know about competitors that aren’t afraid and would love to have their business.

  5. This is what infuriates me so much about the current lack of leadership on these matters. With no clear guidance people do what they want and it is up to both owners and individuals to police what they’re comfortable with. And in this case it can’t be the lowest level of compliance. Which makes the business owner into the bad guy and at risk of losing business.

    I don’t have a brick and mortar but I mostly work in people’s houses and that is even more complicated to maneuver.

  6. Masks are mandatory. Need to be on 100 percent of time you are on properties or you can say you risk the town closing down your facility. Make them sign a small legal form saying something semi official. Might not be necessary for customers who follow rules, but this will make them feel better too.

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