The 6 Step CSI Model

The Continual Service Improvement (CSI) phase of the ITIL Service Lifecycle assures that value is made and maintained for consumers and users. To attain this, constant analysis and improvement of the entire quality of IT services as well as processes has to be performed. It is the work of CSI to review, assess and create tips about advancement opportunities in each Lifecycle phase. The important aim of Continual Service Improvement is to gain knowledge from previous mistakes, failures, and accomplishments of the organization.

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